Refund & Return Policy – Infinity Point LK
At Infinity Point LK, we value our customers and want you to have a smooth shopping experience. Please read our refund and return policy carefully:
1. Returns & Exchanges
- You may return or exchange an item within 7 days of receiving it, provided the item is unused, in its original packaging, and with proof of purchase (invoice/receipt).
- Items must be in resalable condition. Opened or used products (such as cosmetics, personal care items, or hygiene products) cannot be returned for safety reasons.
2. Non-Returnable Items
- Clearance sale items.
- Personal care items (cosmetics, hair clippers, etc.) once opened/used.
- Inflatable items once opened/used (unless defective).
- Customized or special-order products.
3. Defective or Damaged Items
- If you receive a damaged or defective product, please notify us within 24 hours of delivery with clear photos/videos.
- We will arrange a replacement after verification.
4. Refunds
- Refunds will be processed to your original payment method (bank transfer, card, or cash refund for COD orders).
- Refunds may take 5–10 working days depending on your bank/payment provider.
5. Order Cancellations
- Orders can be cancelled before dispatch. Once shipped, the order can only be returned as per our standard return process.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or we delivered the wrong product.
- For wholesale buyers, bulk returns will be handled case-by-case.
